How to Recruit the Right People
Interviewers don’t just fill jobs – they impact on an organisation’s performance. They also have a powerful effect on employer branding and even on retention. An effective interviewer spots not only performance, but the people who are going to have the greatest long-term influence on the organisation.
This is a highly participative training which demonstrates effective ways to plan and prepare the selection process, select new staff and improve interviewing skills. It concentrates on a practical approach to establishing a rapport, gathering the right information and making a decision.
By the end of this training, your staff will be able to:
- Identify the key legislative issues involved in the recruitment process
- Decide upon appropriate selection criteria
- Plan and prepare for the selection process
- Demonstrate the essential skills and techniques required for effective selection interviewing
- Demonstrate the ability to use probing techniques such as skill measurement, competency-based questioning and summarising
- Make objective, fair, and effective recruitment decisions
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Leadership Development
What constitutes a good leader? Our leadership development workshop explores ways to inspire and motivate your team, department or organisation. The essence of good leadership is a leader with good communication skills, excellent team building capacity and the ability to bring the best out of everybody.
Our approach is both challenging and insightful and our aim is to develop each individual's leadership style. We run this training in a group of maximum six people or one-to-one six hourly sessions. Why not contact us for more information.
Why not contact us to find out more.
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Managing Your Staff Effectively
The focus of this training is simple. We provide practical tools for personal growth to help your managers better serve the internal and external customer and get results for the organisation.
Your managers will learn to:
- Develop a practical framework for understanding management and human resource issues, including best practices
- Apply motivational models to problems of employee motivation and job design
- Improve communication by identifying assumptions and behaviours amongst staff
- Consider the effects of management decisions on the organisation and employees
- Increase the quantity and quality of work output
- Assess and use others’ needs in designing jobs and creating a more motivating work environment
- Solve problems and make decisions more effectively by creating an effective work team
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Effective Delegation Skills
Everybody has heard the term delegation, but few understand what it really means. Learning this important managerial skill allows you to unleash your team's skills and abilities. Without effective delegation, your team will never achieve its full potential.
As a manager, if you decide to delegate, you will still be responsible for the outcome, so it is important to oversee the delegation. This workshop or one-to-one session will:
- Identify the four benefits of delegation
- Sequence the six steps in the delegation process
- Recognise the barriers to delegation and how to overcome them
Managers will also learn the art of effective delegation as part of their motivation skills development, giving insights into the advantages of using delegation appropriately and how to develop skills in their team through the use of effective delegation.
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Influencing Skills
When you think about it, the most challenging part of being a manager is trying to influence others. In fact you can waste a lot of time and energy trying to get people to accept your ideas or proposals.
The influencing skills training we do is an opportunity to learn how to tailor your staff approach to the needs of the situation and the personalities involved, so that they can dramatically increase their chances of success. The training will enable managers to practise the skills needed for building strong relationships and improve communication and influencing skills, in order for them to achieve your goals. It is very practical and designed so that staff can transfer the learning into the typical situations that they face.
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Customer Services Training
In today’s competitive markets, customer service determines the winners and losers. The training we do is designed to help you handle difficult customers and situations and to make the most of every customer contact. It will give your staff the skills to develop customer loyalty and will teach them how to feel confident in any customer situation.
Here are just some of the many proven benefits of putting the customer service training we offer at the heart of your organisation:
- Stand head and shoulders above the competition
- Amaze your customers and win more repeat business
- Gain more business through word of mouth recommendation
- Attract higher quality staff and improve staff retention
Why not contact us to find out more.
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Managing Stress in the Workplace
Stress management training is now recognised by employers as a way to make a positive contribution to the wellbeing of their employees. This can lead to reduced sickness absence levels, improved morale and the ability to cope more easily with change.
What is important in any stress management training is that employees can learn new and effective skills which they can apply. This training provides just that, and is designed to suit the employer’s needs. It equips people with the ability to take charge of life and work pressures to improve wellness.
At the end of this training, your staff will have a number of methods, tools and approaches to:
- Identify the signs and symptoms of stress
- Recognise the factors that lead to stress
- Adopt life-style changes for stress prevention
As you can see from our service offerings; "it's all about people!" We help businesses improve their performance through their people. For more information and to get a quote, why not contact us.
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